While we’re about it, we also need to realize that, in terms of our tourist potential, the world is not waiting for us to get things right before encroaching on our territory.
The mindset of the typical Ghanaian worker is the second factor. An important factor in our nation is attitude. In particular, the services industry depends heavily on constant client pleasure. A significant factor in determining whether or not to make additional purchases is the experience one has.
If we profess to be a hospitality nation, it must show in the kind of service delivery we offer our clients. For this sector, the tourism sector, to thrive, the human factor has to be addressed head-on.
Graphic Business thinks we have to pay critical attention to building human capacity and change the narrative about the bad attitude of Ghanaian workers towards work.
We can invest all the capital in infrastructure, stop the imports of beef, and incentivize the sector to grow by leaps and bounds. However, if we do not have the workforce with the right attitudes and mindset, we will fail to make the tourism sector the golden egg.
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